as a woman who wears makeup daily, curls her hair every single day, gets her lashes done every three weeks, and nails done every two weeks, i am very low maintenance with my hair. i used to dread getting my hair colored or cut. yes, i would get a haircut maybe once every two to three years. Horrible, i know! But! Things have changed!
one day i finally gave in to get my hair colored because i was tired of being jealous of all these girls with beautiful colored hair! i wanted beautiful hair like them! Lol. making an appt with My was very easy. She's super sweet! love her!
ive gotten my hair colored by three different ladies here, and i wasn't once disappointed. My first time was with Cadence, second time was with Jeannie and recently Caroline. i love them all. i found their profiles on Instagram where you can see all their lovely work and they usually post if they have any last minute openings, but its always best to book in advance.
it did take a lot of patience for me because i had dark hair and wanted my hair to look a certain way.. ya know like all the screens shots i take from their ig page. it did take about 3-4 sessions for me to get where i wanted. Yes, it is time consuming because you should wait at least 3 months before coloring again. Yes, it does put a dent in your wallet because each session is money. YES, IT IS WORTH IT! Trust me, this is coming from someone who hates spending money on hair lol. These ladies will make you feel like you're beyonce in front of a fan.
I have followed them for a while on instagram and love their work. I made an appointment, paid the deposit and was stoked to dye my hair because I've never gotten it done professionally. My goal was to do a grey balayage (keep in mind I have researched and knew it was going to take several sessions to get light enough to achieve that color, my answers would range from about 3-4 sessions from people I know who have similar hair). I was stoked! I even knew I would have to put up with 3-4 hours of bay area traffic to get it done but it was time for change.
Come the day of the appointment, I ended up disappointed and turned off.
It started off when I wasn't greeted at the door. A couple of minutes went by before someone actually acknowledged I was there,not even a simple "I'll be right with you" or "Hi".
I scheduled my appointment with My, the owner, thinking I'd have the best experience. It was my first time getting it done professionally (and not cheap at all) so I wanted to make sure I was in good hands. Got there early waited a while because she was not ready at the time. I showed her the picture of what my goal was and she went told me it would take a year to get to that goal and I would have to come EVERY TWO months to get my hair lightened until then. I was surprised because that was different from all the info I found online and had gotten from friends and their experiences lightening their dark hair. She seemed annoyed with me immediately when I said I wanted a little time to think about it (I mean come on it's a HUGE investment. 6-7 appointments would have been around 2100-2450 and that's calculated with their old price and no tax) and she walked away didn't even ask me if I had any more questions. She went to work on another client and I had to flag her down to answer questions I had. And when she was done answering them she rudely told me I needed to decide or she wouldn't have time to do my hair.
I was so turned off at that point I just said I wanted to cut my hair instead (might as well have put the deposit to use and not completely throw away $50). She then told me she didn't cut hair. Vanessa cut my hair and did a wonderful job.
I had such high hopes for this place but I CANNOT STAND SHITTY CUSTOMER SERVICE. I've been working in it for years and know it when I see it. I get it, it is your time to make money and if someone doesn't get their hair done you are at a loss but this could have gone so much better had she just been nice about it. Had she been more respectful and stayed an answered more my questions I would have gotten my hair done. But the instant she was rude I knew I wasn't going to get my hair done there.
Update: Please read the manager's response to this to see the type of person you will be dealing with here. Incase it gets deleted I edited the review to add the reply from the manager
Marissa amazes me every time!! I'm so indecisive with my hair and she always hooks me up with something phenomenal and exceeds my expectations. I love coming to the salon for my hair needs but also because Marissa is so personable and makes you feel like you've known her forever. She's transformed my hair from Virgin, to balayage , to babylights and back to a dark tone. All this and my hair is still incredibly healthy and I'm always very pleased with Marissa's work .
My review is LONG over due, but I finally got around to leave one. I absolutely LOVE the way my hair came out when I went to get it done in March. I was trying to get an appointment with My but I had also seen Jeannie's work on instagram so I decided to go with her. I got an appointment in within a couple days. Jeannie was super professional and her work was amazing. I have gotten sooo many compliments on my hair, at least 3 times a day! I maintain it of course using Fanola. It's now June and my hair still looks fantastic! I totally recommend going to Jeannie or even My of course!
I have finally found my new hair place since moving to the Bay! Vanessa was wonderful - friendly, engaging, and very talented. My haircut turned out even better than I expected and is super low-maintenance. I am hopeless when it comes to doing my own hair so I wanted a hairstyle that was comfortable and easy to manage. Vanessa definitely delivered!
The salon's owner also has an adorable little dog that hangs out at the store and goes around saying hello to everyone. I am obsessed with dogs so this was a huge plus for me.
Next time I need a haircut, I know exactly where to go!