This review is for CADENCE and MY.
There are plenty of salons in my area, but I commute 45 minutes up to an hour just to come here!! Cadence is hands down the best stylist I have EVER HAD. She is skilled, knowledgeable, thorough, pays great attention to detail, and does a great job of making me feel comfortable and secure while she's working on my hair (I can be really picky, sorry Cadence).
I have thick, rich Indian hair and have been wanting to go blonde for YEARS. However, because of the nature of my hair, I've been afraid since I know it can be difficult to work with. Cadence gave me my first balayage back in March, and I just got my babylights done this May. During both sessions, Cadence explained the process, as well as what would be the condition of my hair after the lightening sessions, and how to continue taking care of my hair. Cadence is a sweetheart with a heart of gold and incredibly fun to chat with while she's doing your hair. 10/10 recommend her!
OVERALL ATMOSPHERE OF THE SALON/ MY:
I LOVE this place!! Although the salon is tiny, it is set up to be spacious and has empowering quotes in its wall art all throughout. My is incredibly professional and thoughtful. For morning clients at the salon she always picks up coffee, sometimes donuts as well. She has a very clean, sweet, and polite pup named Levi who spends time at the salon, and who lovesss back rubs! This salon is the perfect getaway from a stressful week at school/work.
During my last visit at the salon there was an instance with a rude potential customer that My handled incredibly well. While I was sitting in the waiting area, waiting for my babylights to process, a woman walked in loudly exclaiming how hot it was (she was wearing a fur coat so maybe that's why). She ignored My's "Hello," and asked how much it would be for a simple root touch up. After My stated her price, the lady rolled her eyes (and neck!), groaned, and said it was way too much and stormed out. All of the ladies at the salon remained extremely professional and continued to work on their clients while My politely said goodbye to the rude woman.
The stylists here are incredibly focused and know how to get the job done right! I'm moving to the area within the next few months and cannot waaaaait to be closer to this place! Definitely my go-to place for the years to come. You've earned yourself a loyal client Cadence!! 🙂
I'm so happy I found this place. I been wanting/looking to get my hair done for awhile but I was so scared since I've had so many bad experiences and no one seems to get it right BUT Candice did a really good job with my hair. I drove from SF to San Jose and she didn't disappoint. She did a balayage on me she's very fast and knows what she's doing. I wanted a blonde balayage but I knew my hair was wayyy to dark for a blonde miracle. It was caramel when I left the salon but now it's turning more on the caramel light side which is what I wanted so I'm very happy with the outcome. Will be coming back to Candice for my 2nd session. Thank you Candice!
If there's any words to describe My's salon and all of her staff, it would probably be fantastic, wonderful, and unparalleled in talent. You would truly be shooting yourself in the foot to not book your hair session with this salon. They not only do an amazing job, but each and every one of those girls visibly work really hard in front of you and they are SO sweet. They are all fun to talk to too!
Before writing this, I looked at some of the other reviews out of curiosity and I'm honestly baffled that anyone would leave such terrible and uneducated comments! (There will always be someone trying to spread negativity and hate on great work. You can't please everyone, especially if they are negative by nature. So to My and staff, please ignore this. Your 5-star reviews including mine will outshine the bad.)
I've been going to My for a few years now, and I've had my hair highlighted for at least six years. During my six years of having light hair, I've hopped around to many different stylists and to this day, this is the only salon I entrust my hair to completely! I know I am in good hands once I walk through that door. My is EXTREMELY knowledgeable. She knows how much life your hair has before it shrivels up in split ends lol. Trust her with this. As for pricing, beauty is expensive, don't ya know girl?! You pay for what you get, and what My gives is LIFE. This is well worth the cost. I've been getting compliments on my hair color for so long now, more than I've ever had before. I hope this says something about why you should book this place!
So My and staff, thank you for making me feel fabulous. I will be eagerly be seeing you girls again very soon! (:
I am in love with my hair! I have been following My on IG for YEARS and have always wanted to have my hair done by her. So a little about my story: i had bright red hair for months. I had gone to My last year when I had faded red hair. She turned me down because she would have to bleach out the red and I didn't want to. Because I'm stubborn, I dyed it dark and waited a few months to try again. I went to another stylist who should have told me the same thing but took my money and ruined my hair. Soooo i contacted My. She was able to fit me in her schedule and did a MAJOR correction. For anyone mad if a stylist turns you down, TRUST THE PROCESS. Do not go to someone that will just take your money. My is VERY knowledgeable on what can and can't be done. She explained the whole process and how/why she was doing what she was doing. She was gentle with my hair, very accommodating and professional. I whole heartedly trust her with my hair. San Jose's reigning queen of balayage and ombres. Hands down worth it!! Can't wait for round 2 !
I can say I've never 100% loved my hair til after my visit with My and Jeannie. These ladies are queens of hair for real!! Jeannie was super sweet and knowledgeable, and walked me through the whole process as well as advice on taking care of my hair. I can't wait to go back and get my 3rd session done!
The salon is very clean and the whole staff is very welcoming. Scheduling an appointment and their follow-up/confirmation is very fast and easy.
I got a balayage done by Jeannie. I showed a picture of what I wanted and she was completely honest that it would take multiple sessions to get that light but she promised to make me as light as I could for this session. She did a beautiful job with an ashy blonde outcome.
Already can't wait to get my hair done by Jeannie again!
Horrible customer service. I called at 5.15pm on Thursday to make an appointment because of the website reservation was not really working. The receptionist picked up and said we are closed now and call back tomorrow to make an appointment. I replied but the opening hour is from 10pm-6pm as per the voicemail and she replied I can decided when to close and when to open. Please call back tomorrow to make an appointment. Wow.. I don't think that I will ever call back tomorrow to make an appointment.
I am IN LOVE with my new hair - and sooo happy to have found this salon. I have been blessed with the magical hands of Cadence KB and toned by Jeannie..
I walked into mystylist salon with split, dry, ugly light brown/orange hair - it was so damaged by coloring that had been done by a previous salon, they took 5 hours to turn my hair orange, and to all my Asian lovelies out there you know that this is our worst nightmare to ask for ash/silver/blonde and get orange hair. Clearly that stylist wasn't doing her job right.
Cadence KB accomplished this beauty of a miracle in my hair in less than 3 hours. I am so pleased with her work. KB was friendly and informational (cue the Katt wiliiams voice) she took her time to explain each process to me right before I sat on the chair, she was also very funny during our session. The owner's puppy Levi jumped into my lap and that made my day even better.
Don't think twice book your appointment with this salon. CADENCE will hook it up and most importantly bring out your inner goddess. Im back!!!!
Thank you girls
This is my first time getting my hair colored ever and I love it! When I first entered My's salon, I was so nervous, scared that my hair wouldn't turn out nice, scared that the ladies will be snobby and judge me for being awkward since it's my first time. But girl was I wrong! These women are so nice and so talented! I do not regret getting my hair done here at all! Their service was wonderful and they made me feel super comfortable being there! Thank you My and your team for making my first experience a great one! I'll be back for sure!!
I have followed them for a while on instagram and love their work. I made an appointment, paid the deposit and was stoked to dye my hair because I've never gotten it done professionally. My goal was to do a grey balayage (keep in mind I have researched and knew it was going to take several sessions to get light enough to achieve that color, my answers would range from about 3-4 sessions from people I know who have similar hair). I was stoked! I even knew I would have to put up with 3-4 hours of bay area traffic to get it done but it was time for change.
Come the day of the appointment, I ended up disappointed and turned off.
It started off when I wasn't greeted at the door. A couple of minutes went by before someone actually acknowledged I was there,not even a simple "I'll be right with you" or "Hi".
I scheduled my appointment with My, the owner, thinking I'd have the best experience. It was my first time getting it done professionally (and not cheap at all) so I wanted to make sure I was in good hands. Got there early waited a while because she was not ready at the time. I showed her the picture of what my goal was and she went told me it would take a year to get to that goal and I would have to come EVERY TWO months to get my hair lightened until then. I was surprised because that was different from all the info I found online and had gotten from friends and their experiences lightening their dark hair. She seemed annoyed with me immediately when I said I wanted a little time to think about it (I mean come on it's a HUGE investment. 6-7 appointments would have been around 2100-2450 and that's calculated with their old price and no tax) and she walked away didn't even ask me if I had any more questions. She went to work on another client and I had to flag her down to answer questions I had. And when she was done answering them she rudely told me I needed to decide or she wouldn't have time to do my hair.
I was so turned off at that point I just said I wanted to cut my hair instead (might as well have put the deposit to use and not completely throw away $50). She then told me she didn't cut hair. Vanessa cut my hair and did a wonderful job.
I had such high hopes for this place but I CANNOT STAND SHITTY CUSTOMER SERVICE. I've been working in it for years and know it when I see it. I get it, it is your time to make money and if someone doesn't get their hair done you are at a loss but this could have gone so much better had she just been nice about it. Had she been more respectful and stayed an answered more my questions I would have gotten my hair done. But the instant she was rude I knew I wasn't going to get my hair done there.
Update: Please read the manager's response to this to see the type of person you will be dealing with here. Incase it gets deleted I edited the review to add the reply from the manager